Error message

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  • #4373

    alex
    • Junior Member
    • ★★★

    Hello,

    When I am measuring the hyperspectral image, during the step of recording the dark current a error message appears (please see print screen).

    When I restart the computer sometime the problem is solved, but sometimes not.

    Any idea about the reason why this happens?

    Thanks in advance!
    Alex

    #4374

    alex
    • Junior Member
    • ★★★

    Hello,
    When I am measuring the hyperspectral image, during the step of recording the dark current a error message appears (please see print screen).

    When I restart the computer sometime the problem is solved, but sometimes not.

    Any idea about the reason why this happens?

    Thanks in advance!
    Alex

    Attachments:
    #4385

    CytoViva-Elyse
    Moderator

      Hi Alex,

      We have not experienced this error before. I would recommend reinstalling the software. The easiest way to do this would be for us to remote connect to your computer–is this possible?

      Elyse

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