Ocular Trouble

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  • Author
    Posts
  • #5068

    w334amw
    • Sophomore Member
    • ★★

    When I start up Ocular sometimes the live view does not pop up. I ensure that the live view button is clicked. I have tried restarting the program, system, and computer. Nothing seems to work besides uninstalling and reinstalling the program.

    Any suggestions?

    #5070

    CytoViva-Admin
    Keymaster
    • ★★★★★

    Hi. We are currently checking to see if we can recreate this issue to advise on the solution.

    One thing to check and make certain is that the camera is properly powered on and has been given a few seconds to ‘boot up’ before opening Ocular. In addition to the wall plug, most of those cameras also have an inline power toggle switch on the cord that can get dropped and hidden behind the microscope and easily overlooked by someone not aware that this switch is there. Not certain that this (power) is the cause of your issue but we will do our best to help resolve.

    #5071

    Andrew Liu
    Moderator
    • New User

    I am following up your issue and need additional information. Can you launch Ocular > navigate to ‘File’ > select ‘About’ and take a screenshot of the info.

    If the attachment is too large you can send to andrew.liu(at)cytoviva.com

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