Ocular Trouble

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  • Author
    Posts
  • #4954

    w334amw
    • Sophomore Member
    • ★★

    Hello,

    Recently, Ocular has been running VERY slow. When switching from microscope to camera, sometimes the live feed does not load or takes ~30 minutes to load up. What could be causing this?

    #4955

    CytoViva-Admin
    Keymaster
    • ★★★★★

    Hi!
    To make sure that I understand, Ocular itself is performing but the live feed is what is not rendering as soon as you switch the dual port from the hyperspectral camera to the optical camera? Or is Ocular ‘freezing up’ all together?

    I don’t have a suggested cause at the moment without digging a little deeper. It may be quicker and easier to have you walk through a few things with us via phone or skype if you have time one day this week?

    Feel free to email me directly at stewart.mills (at) cytoviva.com (we spoke once before) and we can set up a time to help get this resolved for you.

    Thank you!

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