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Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • #4373

    alex
    • Senior Member
    • ★★★★

    Hello,

    When I am measuring the hyperspectral image, during the step of recording the dark current a error message appears (please see print screen).

    When I restart the computer sometime the problem is solved, but sometimes not.

    Any idea about the reason why this happens?

    Thanks in advance!
    Alex

    #4374

    alex
    • Senior Member
    • ★★★★

    Hello,
    When I am measuring the hyperspectral image, during the step of recording the dark current a error message appears (please see print screen).

    When I restart the computer sometime the problem is solved, but sometimes not.

    Any idea about the reason why this happens?

    Thanks in advance!
    Alex

    Attachments:
    #4385

    Hi Alex,

    We have not experienced this error before. I would recommend reinstalling the software. The easiest way to do this would be for us to remote connect to your computer–is this possible?

    Elyse

    #4389

    alex
    • Senior Member
    • ★★★★

    Dear Elyse,

    Thanks for your answer!

    Yes, we can reinstall the software by connect our computer to your computer.

    Please tell when can we do that.

    Thanks!
    Alexandre

    #4391

    CytoViva-Jamie
    Keymaster
    • Expert
    • ★★★★★

    Alex,
    Hello! This is Jamie Uertz with CytoViva. Before we re-install your software let me ask another co-worker about this error.
    Thank You!
    Jamie

    #4409

    alex
    • Senior Member
    • ★★★★

    Hello Jamie,

    Any news about this subject?

    Thanks!
    Alexandre

    #4410

    CytoViva-Jamie
    Keymaster
    • Expert
    • ★★★★★

    Alex,
    No news yet. I am trying to get an answer before you re-install because that is a last resort!
    Have you tried to unplug the camera connected to the spectrograph and rest the power?
    Also is there any other software running while this happens??

    #4411

    alex
    • Senior Member
    • ★★★★

    Thanks Jamie,

    When this happens the software that controls the other camera is also running.

    #4412

    CytoViva-Jamie
    Keymaster
    • Expert
    • ★★★★★

    Try it without the other software running.

    #4413

    CytoViva-Jamie
    Keymaster
    • Expert
    • ★★★★★

    Alex,
    Can you please e-mail me off the forum to solve this as it will be a more efficient way of communication?
    My e-mail is jamie.uertz@cytoviva.com

    Thank You!
    Jamie

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